Privacy Policy

Last updated: February 25, 2026

Kazi ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our WhatsApp-based AI assistant service.

Information We Collect

When you use Kazi, we collect:

• Phone Number: Your WhatsApp phone number to identify your account and send messages.
• Messages: Text and voice messages you send to Kazi to process your requests.
• Voice Data: Audio messages are transcribed using third-party services (OpenAI Whisper) and are not stored after processing.
• Reminders: Tasks and times you set for reminders.
• Timezone: Your location/timezone preference for accurate reminder delivery.
• Usage Data: Message counts and interaction patterns to manage service limits.

How We Use Your Information

We use your information to:

• Provide and improve the Kazi assistant service
• Process your voice and text requests
• Send you reminders at the times you specify
• Manage your account and subscription
• Communicate service updates

Third-Party Services

Kazi uses the following third-party services:

• Twilio: For WhatsApp messaging infrastructure
• OpenAI: For voice transcription (Whisper API)
• Anthropic: For AI responses (Claude)
• Stripe: For payment processing

Each service has its own privacy policy governing how they handle data.

Data Retention

We retain your data as follows:

• Messages: Not stored permanently. Processed in real-time and discarded.
• Voice recordings: Deleted immediately after transcription.
• Reminders: Stored until completed, then marked as sent.
• Account data: Retained while your account is active.

Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption in transit and secure database storage.

Your Rights

You have the right to:

• Access your personal data
• Request deletion of your data
• Opt out of the service at any time

To exercise these rights, message Kazi with "delete my data" or contact us at [email protected]

Children's Privacy

Kazi is not intended for children under 13 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the service.

Contact Us

If you have questions about this Privacy Policy, contact us at:

Email: [email protected]